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Our
Staff
consists
of
3
people:
our
office
manager,
Anne,
our
bookkeeper,
Nancy,
and
owner/association
manager,
Colleen,
provide
full
time
management
services
to
our
homeowner
associations. All
of
our
staff
is
committed
to
providing
excellent
customer
service
to
everyone
affiliated
with
your
association.
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One of Anchor Community Management's policies is for all employees to return all phone calls within 24 hours (weekend, holidays excluded). Rarely will you be confronted at your board meetings with an angry homeowner accusing the manager of not returning their calls. We think your homeowners and vendors deserve a return call and it's our job to provide it! (There are exceptions to everything and one such exception is that we won't return a call to someone who has recently been abusive to us.)
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Anchor
Community
Management, Inc.
is
a
member
of
the
local
chapter
of
Community
Associations
Institute
(CAI).
Colleen
is currently serving on the Board of Directors of CAI.
Colleen
has
earned
her
CMCA
(Certified Manager of Community Associations)
designation.
Pursuant
to
Business
and
Professionals
Code
§11502,
Colleen
has
completed
the
requirement
which
entitled
her
to
the
title
of
‘certified
manager’. Our
membership
in
CAI
provides
us
with
continuing
education
knowledge
which
we
share
with
our
associations.
Through
CAI
we
are
able
to
take
advantage
of
the
on-line
information
CAI
and
its
legislative
committees
offer
so
that
we
may
keep
our
associations
current
on
legislative
actions
that
may
affect
them.
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Included in our management fee for your associations will be the following items:
Many management companies charge 'extra' for every little item. Our practice is to include the little things in our regular monthly fee and to save the extras for things that really are extra!
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If
you
have
an
accounts
receivable
of
higher
than
5%,
you
may
have
a
collections
problem.
We
can
solve
that
problem
for
your
association. A
courtesy
notice
is
sent
to
homeowners
who
are
15
days
late
with
their
payment.
Our
costs
for
this
notice
and
any
follow
up
with
the
homeowner
are
covered
by
the
late
fee
paid
to
the
association
by
the
homeowner,
we
split
the
late
fee
with
the
association
for
this
service.
If
no
response
is
obtained
to
the
courtesy
notice,
a
'pre-lien'
notice
is
sent
via
Certified
Mail,
notifying
the
homeowner
of
the
association’s
intent
to
lien
the
property,
at
the
owner's
expense.
If
the
debt
is
not
settled
after
this
notice
is
sent,
an
actual
lien
will
be
placed
on
the
property
to
protect
the
association's
interest. At
this
point,
we
recommend
assigning
the
account
to
an
outside
association
collection
service.
These
services
are
highly
effective
in
collecting
the
monies
owed
because
they
have
the
resources
to
foreclose
on
the
property.
With
our
company,
these
services
have
a
debt
collection
rate
of
at
least
95%! The association is charged initially for these services, but is reimbursed when the charge is passed through to the homeowner. By employing any combination or all of these procedures, we can keep your collections at an acceptable rate, and by keeping delinquent accounts down, the association has more money freed up to use as they need. |
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Vendors….or, Your Vendors? At Anchor Community Management, we do not require that an association use the vendors we are familiar with. If your association is happy with the people who provide them service, then we are happy and we will gladly work with them! For those associations who are looking for a new vendor, we can help. We use many types of vendors, from landscaping to construction and we are happy to share their expertise with you.
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At
Anchor
Community
Management,
we
believe
that
keeping
up
on
technology
not
only
helps
us,
but
it
helps
us
better
serve
our
clients.
We
maintain
the
latest
computer
technology
in
our
office.
We
are
connected
to
DSL
so
our
service
is
extraordinarily
fast.
All
of
our
employees
have
email
and
can
connect
to
the
Internet.
Our
copy
machines
serve
as
our
computer
printers,
which
makes
output
much
faster.
Our
phone
system
is
state
of
the
art
and
can
reach
our
on-call
employee
for
after
hours
emergencies.
Anne,
our
office
manager
can
make
your
association
a
web
page,
which
would
be
connected
to
our
web
site.
You
can
post
minutes
of
meetings,
or
newsletters
or
any
other
information
you
want
to
get
out
to
your
association
members!
Other
than
an
initial
set-up
fee,
it
is
a
free
web
page!
Additionally,
since
our
web-site
is
maintained
in-house
any
changes
you
wish
to
make
to
your
association
web-page
can
be
done
immediately,
with
no
waiting
for
an
outside
source
to
fit
it
into
their
schedule.
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Budgets,
Audits and all things Financial As
part
of
our
monthly
management
fee,
we
will
prepare
a
preliminary
budget
a
few
months
before
it
must
be
mailed
out
to
your
homeowners. We
research
the
finances
of
your
association,
and
from
that
information
we
compile
a
budget
for
your
review.
When
the
budget
committee
meets,
most
of
the
work
will
already
have
been
completed
by
your
manager! When
it
comes
to
audits,
nothing
makes
an
auditor
crazier
than
working
with
a
management
company
that
doesn't
have
its
ducks
in
order
We
know
what
the
auditor
wants
and
we
provide
it.
That
is
why
we
have
a
letter
in
our
proposal
from
Gayle
Cagianut,
C.P.A
stating
that
we
are
indeed
one
of
the
few
companies
who
have
the
appropriate
financial
software
and
personnel
for
the
management
of
community
associations. As
our bookkeeper, Nancy prepares
all
the
financial
statements
for
each
association
including,
but
not
limited
to:
balance
sheets,
general
ledgers,
income
to
expense
reports,
check
reconciliations,
reserve
statements,
and
cash
disbursement
reports.
Your
association
will
always
receive
a
timely
monthly
accounting
of
its
finances.
Additionally,
your
vendors
are
paid
twice
each
month.
The
checks
are
cut
right
here
in
our
office
and
mailed
for
signature
to
the
Treasurer
or
other
designated
signer
for
your
association.
We
are
able
to
provide
special
financial
preparations
and
requirements
as
your
association
requires. We
also
know
that
the
most
important
service
we
can
provide
to
our
clients
is
accurate
and
timely
financial
reporting.
That
is
why
we
don't
outsource
it.
Your
homeowners
can
always
feel
comfortable
calling
us
about
their
account
balances,
and
your
board
members
can
always
feel
comfortable
discussing
the
association's
finances
with
the
manager
and
bookkeeper.
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Sometimes your association just doesn't need or can't afford full management services. You may need some temporary assistance with one or two aspects of your entire community, such as handling collections or writing rules according to Civil Code. Your volunteer Board may not be up to date on the most recent rules and statutes which they may be held accountable for. That's where we come to the rescue! Our consulting services can be tailored to suit your association's individual requirements and are available at the very affordable price of $65.00 per hour. Call for a free estimate.
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